Reference

The Terms You Accept When You Join

Opening an account at nbajer means accepting one set of rules, and that same set covers your wallet, your login and every bet you place.

Wallet and payment clausesLogin and OTP rulesBet settlement termsClosure and records
nbajer The Terms You Accept When You Join
SUPPORT CHANNELS

Ask Us Before You Accept a Clause

Nobody reads a full agreement before their first deposit, so keep the question short and send it to us. Support answers term questions the same way it answers deposit questions: on chat from your wallet screen, by email, or through the payment desk when a transaction is the issue. Say which clause or which word inside it is unclear, and quote the ticket number you were given. That way the agent opens your account file first instead of asking you to explain everything again.

Team online

Chat from your wallet screen

Open the chat panel on your account wallet page and a Bangladesh support agent picks up the thread. Keep your ticket number from the first message, since it carries across to any follow-up you send.

Email for term questions

Write to the support address shown on our contact page if your question needs a written answer you can keep. Include the phone number registered on your account so we can match it faster.

Payment and wallet desk

Deposit or withdrawal disputes go to a separate desk that reads bKash, Nagad and Rocket transaction IDs. Send the TrxID from your wallet app and the time you sent it, and the agent can trace it.

DATA AND ACCESS

See How We Hold Your Account Data

The rules on your data sit close to the rules on betting, because both run on the same account file. We collect what we need to verify you, run your wallet and settle markets: name, phone number, wallet account and transaction history. Passwords are stored hashed, a sign-in on a new device asks for a one-time code, and session cookies only keep you logged in while you move around. Records are held for the period our duties require. Ask support for a copy or a correction.

Details you give at sign-up

We hold the name, phone number and wallet account you supply, and use them to run your account, confirm payments and meet record-keeping duties. Nothing goes to a third party for their own marketing.

Cookies on the login path

Session cookies keep you signed in while you switch between the lobby and your wallet, so a page refresh does not log you out. Clearing them ends that session and asks for the OTP again.

Login security you control

Your password is stored hashed, and a one-time code goes to your registered number at each sign-in on a new device. Change the password from account settings the moment you suspect someone else has seen it.

Retention and change requests

Bet, deposit and withdrawal records are kept for the period our duties require, then removed. To ask for a copy of your details or a correction, contact support and we confirm what we hold.

Check the Answers on Your Rights

The points below come up most often on chat. Each one points back to the clause that answers it, so you can read the original wording rather than take a summary as final. If your situation is not here, say a joint wallet, a name correction or a market voided mid-match, send the details through support with your registered phone number and we will quote the exact clause that applies to you.

Yes. Ask support in writing and we close it once any open bet settles and any wallet balance is cleared. The clauses on records and disputes stay in force after closure.

Duplicate accounts break the one-account rule. We can close the extra one and handle any balance under the duplicate-account clause, so tell us first if you think you hold two.

Access and the services we can offer depend on your local law and eligible regions. Where local rules differ from these terms, the local rule applies to you and we explain what changes.

We update these terms when payment rails or market rules change. A material change is posted on this page before it takes effect, and your next deposit or bet confirms the updated version.

Your balance stays yours. We hold it against your account, credit bKash, Nagad and Rocket deposits once confirmed, and release a withdrawal after the ownership check on your payment account clears.

Settlement follows the rule published with that market, including abandoned or shortened BPL and international fixtures. Raise it with support inside the stated window and we re-check the market.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.